Privacy Policy

Last updated: August 14, 2026

RetroWave Audio ("we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our services, or make a purchase from RetroWave Audio.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you:

Place an order;

Create or use an account;

Contact us;

Subscribe to marketing communications;

Submit information through our website; or

Otherwise communicate with us.

Depending on how you interact with our store, information we collect may include:

Your name;

Billing and shipping address;

Email address;

Telephone number, if provided;

Order and purchase information;

Payment and transaction information;

Information you provide when contacting customer service; and

Other information you voluntarily provide to us.

We may also automatically collect certain information when you visit or use our website, including information about your device, browser, IP address, pages visited, referring website, and interactions with our website.

2. How We Use Your Information

We may use personal information to:

Process and fulfill orders;

Process payments;

Provide shipping and delivery services;

Communicate with you about your orders;

Provide customer service;

Respond to questions and requests;

Provide information about products, promotions, or services where permitted;

Improve our website, products, and customer experience;

Understand how customers use our website;

Detect, investigate, and prevent fraud, unauthorized activity, or other security issues;

Maintain and protect our website and business;

Comply with legal and regulatory obligations; and

Carry out other purposes permitted by applicable law.

3. Payments

Payments made through our store are processed through Shopify and/or third-party payment processors.

We do not store complete payment card information on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and terms.

4. Shopify

Our store is hosted and operated using Shopify.

Shopify may collect and process personal information in connection with providing its ecommerce platform, checkout, payment, security, analytics, and related services.

Your information may be processed by Shopify and its service providers in accordance with their applicable privacy policies and terms.

5. Cookies and Similar Technologies

We may use cookies, pixels, tags, scripts, and similar technologies to operate our website and improve your experience.

These technologies may be used to:

Keep our website functioning;

Remember preferences;

Understand website traffic and usage;

Measure the effectiveness of marketing;

Improve website performance; and

Provide relevant advertising where applicable.

Your browser or device may allow you to control certain cookies and similar technologies. Some website functions may not work properly if certain cookies are disabled.

6. Advertising and Marketing

We may use third-party advertising and marketing services to promote our products and measure the effectiveness of advertising campaigns.

These services may use cookies, pixels, or similar technologies to collect information about interactions with our website and advertisements.

For example, if we use Meta advertising services, Meta may collect information about interactions with our website and advertisements according to its own policies and settings.

Where required by applicable law, we will obtain appropriate consent or provide applicable choices regarding marketing and advertising technologies.

7. Sharing Personal Information

We may share personal information with service providers and other third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

Shopify and Shopify service providers;

Payment processors;

Shipping and delivery providers;

Technology and website service providers;

Customer service providers;

Analytics and advertising providers;

Fraud prevention and security providers;

Professional advisers; and

Government authorities or other parties when required by law.

We do not sell personal information in the ordinary sense of selling customer databases for money.

However, certain privacy laws may define activities such as targeted advertising, analytics, or sharing information with advertising partners differently. Where applicable, we will provide the rights and choices required by those laws.

8. International Processing

Because we sell internationally and use service providers that may operate in different countries, your personal information may be transferred to, stored in, or processed in countries outside the country where you live.

These countries may have privacy laws that differ from those in your jurisdiction.

Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred internationally.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

The length of time we retain information depends on the type of information and the purpose for which it was collected.

10. Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to personal information we hold about you;

Request correction of inaccurate information;

Request deletion of certain personal information;

Request information about how your personal information is used or disclosed;

Withdraw consent where processing is based on consent;

Object to or restrict certain processing;

Request a copy of certain personal information; and

Opt out of certain marketing communications or targeted advertising where applicable.

You may also have the right to lodge a complaint with a privacy or data protection authority in your jurisdiction.

To exercise an applicable privacy right, contact us using the information provided below.

We may need to verify your identity before completing certain requests.

12. Marketing Communications

If you choose to receive marketing communications from us, you may unsubscribe at any time by using the unsubscribe instructions included in the communication or by contacting us.

Even if you opt out of marketing communications, we may still send necessary transactional or service-related communications, such as order confirmations, shipping updates, or customer-service messages.

13. Children's Privacy

Our website is not intended for children who are under the minimum age required to use online services under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information improperly, please contact us so that we can review the situation.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, services, applications, or platforms.

We are not responsible for the privacy practices or content of third-party services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

When we make changes, we will update the "Last updated" date at the beginning of this policy.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy request, please contact us:

RetroWave Audio

Email: retrowaveaudioshop@gmail.com