Shipping policy

Shipping Policy

Last updated: August 14, 2026

We want to make shipping as simple and transparent as possible. Please review the information below before placing your order.

1. Shipping Destinations

We currently ship to the following markets:

United States;

Canada;

United Kingdom;

European Union;

Australia; and

New Zealand.

Shipping availability may vary depending on the destination and products available for purchase.

2. Shipping Rates

United States

Standard shipping is free.

Canada, United Kingdom, European Union, Australia, and New Zealand

Standard shipping is a flat rate of $15 USD.

The applicable shipping rate will be shown at checkout before you complete your purchase.

3. Processing and Delivery

Orders are manually processed after purchase.

Our standard shipping estimate is 5–10 business days.

Delivery estimates are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier, customs processing, holidays, weather, transportation conditions, and other circumstances outside our control.

4. Where Orders Ship From

Our products are sourced from international suppliers and may be shipped directly from fulfillment locations outside the customer's destination country.

As a result, orders may travel internationally before reaching their final destination.

5. Tracking Information

When tracking information is available, it will be provided through your order or shipping notification.

Tracking information may take some time to become active after an order has shipped.

6. Customs, Duties, and Import Charges

International orders may be subject to customs duties, taxes, or other import-related charges depending on the destination and applicable laws.

Unless otherwise stated at checkout, customers are responsible for any duties, taxes, customs fees, or other import charges that are legally required to be paid by the customer.

RetroWave Audio does not control customs processing times, customs decisions, or the amount of any applicable import charges.

7. Shipping Delays

Although we work to provide accurate delivery estimates, delays can occasionally occur because of circumstances outside our reasonable control, including:

Carrier delays;

Customs processing;

Weather;

Holidays;

Transportation disruptions; and

Unexpected fulfillment or shipping issues.

If we become aware that an order cannot be shipped within the applicable promised timeframe, we will contact the customer and provide the appropriate options required by applicable law.

8. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned because an incorrect or incomplete address was provided, please contact us at:

retrowaveaudioshop@gmail.com

Additional shipping costs may apply if the customer requests that an order be resent because of an incorrect or incomplete address.

9. Lost or Damaged Shipments

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

Please provide your order number and, when applicable, photographs or video showing the condition of the package and product.

We will review the situation and work with you to determine the appropriate resolution.

10. Delivery Estimates

Our standard delivery estimate is 5–10 business days.

This is an estimate and is not a guaranteed delivery date.

Delivery times can vary by destination and may be affected by carrier delays, customs processing, holidays, weather, and other circumstances outside our control.