Refund policy

Return & Refund Policy

Last updated: August 14, 2026

We want you to be satisfied with your purchase. If you need to return an item, please review the conditions below and contact us before sending anything back.

1. Returns

You may request a return within 30 days of the date your order was delivered.

To be eligible for a standard return:

The item must be in its original condition.

The item must not have been damaged through misuse, improper installation, modification, or other customer-caused damage.

The item should include the components and accessories supplied with the original order where reasonably applicable.

You must contact us before sending the product back.

Because our products are automotive electronics, please make sure the product is compatible with your vehicle before purchasing. In particular, verify the stereo opening, wiring, mounting requirements, and other installation requirements for your vehicle.

A product that does not fit your vehicle because the customer did not verify compatibility is generally treated as a standard return rather than a defective-product claim.

2. Return Shipping

For standard returns, including change-of-mind returns or purchases that are incompatible with the customer's vehicle, the customer is responsible for return shipping costs.

We do not charge a restocking fee.

Please contact us before returning an item so that we can provide the appropriate return instructions. Do not send a return to an address provided by an AliExpress supplier unless we specifically authorize that return address.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, materially different from the product description, or you receive the wrong item, please contact us as soon as possible.

Please provide your order number and clear photographs and/or video showing the issue. We may request additional information to help determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement, replacement parts where appropriate, or a refund.

For approved defective, damaged, or incorrect-item claims, we will work with you regarding the appropriate return or replacement shipping arrangements.

Please do not attempt repairs, modifications, or installation changes that could cause additional damage before contacting us about a suspected product defect.

4. Installation and Compatibility

Our products are designed for vehicles with the specifications stated on the applicable product page.

Classic and modified vehicles can have different dashboards, mounting brackets, wiring, electrical systems, and installation requirements.

Customers are responsible for confirming compatibility before purchasing and, where appropriate, obtaining professional installation.

Damage caused by improper installation, incorrect wiring, modification, misuse, or failure to follow installation instructions is not considered a manufacturing defect.

5. Non-Returnable Items

Items may not be eligible for a standard return when they have been:

Damaged through misuse or improper installation;

Modified or altered after delivery;

Damaged through incorrect wiring or installation;

Returned without prior authorization or outside the applicable return period.

Nothing in this policy limits any rights that cannot lawfully be excluded under applicable consumer protection laws.

6. Order Cancellations

You may request cancellation of an order before the order has been fulfilled.

Because orders are manually processed with our suppliers, once an order has been processed for fulfillment, cancellation may no longer be possible.

If you need to cancel an order, contact us as soon as possible and include your order number.

If an order cannot be cancelled because it has already been processed for fulfillment, you may still have applicable return rights under this policy.

7. Refunds

Once an approved return has been received and inspected where a physical return is required, we will determine whether the refund is approved.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account can vary depending on your payment provider or financial institution.

If an order is cancelled because we cannot fulfill it as promised, we will provide the refund required under applicable law.

8. Shipping Delays and Delivery Issues

Our standard shipping estimate for orders shipped to our active markets is 5–10 business days.

We currently ship to the United States, Canada, the United Kingdom, the European Union, Australia, and New Zealand.

Delivery estimates are estimates rather than guarantees and can be affected by carrier delays, customs processing, weather, holidays, and other circumstances outside our control.

We monitor fulfillment and shipping performance and will contact customers when we become aware that an order cannot be shipped within the applicable promised timeframe.

If we cannot ship an order within the applicable timeframe, we will provide the customer with the appropriate options, including cancellation and a refund where required by applicable law.

9. How to Request a Return or Refund

To request a return, cancellation, replacement, or refund, please contact us using the customer-service contact information provided on our website.

Please include:

Your order number;

The name used for the order;

A description of the issue;

Photographs or video when relevant.

Please wait for our return instructions before sending any product back.

10. Contact Us

If you have questions about a return, refund, cancellation, damaged item, defective product, or compatibility issue, please contact us through the contact information provided on our website.

We are happy to help resolve legitimate issues as fairly and efficiently as possible.