Terms of Service

Last updated: August 14, 2026

These Terms of Service govern your use of the RetroWave Audio website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About Our Store

RetroWave Audio sells automotive audio products and related accessories through our online store.

Our products are available to customers in the markets where shipping is offered at checkout.

We reserve the right to update our products, pricing, availability, website content, and these Terms of Service at any time.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, pricing, and other information on our website are accurate.

Product images may vary slightly from the actual product because of photography, lighting, screen settings, manufacturing variations, or supplier updates.

Product specifications may change when a supplier or manufacturer updates a product.

If an important product specification changes in a way that materially affects an order, we will make reasonable efforts to notify the customer where appropriate.

3. Vehicle Compatibility and Installation

Our automotive products are designed according to the specifications stated on the applicable product page.

Customers are responsible for confirming that a product is compatible with their vehicle before purchasing.

For automotive stereos, compatibility may depend on factors including:

Stereo opening and DIN size;

Mounting brackets;

Vehicle wiring;

Electrical configuration;

Factory connectors;

Vehicle modifications;

Aftermarket components; and

Other installation requirements.

A statement that a product is designed for a particular vehicle type or standard does not guarantee compatibility with every vehicle of that type.

Professional installation may be recommended.

We are not responsible for damage caused by improper installation, incorrect wiring, modification, misuse, or failure to follow applicable installation instructions, except where such limitation is not permitted by applicable law.

4. Orders

When you place an order through our website, you are submitting a request to purchase the products in your order.

We reserve the right to accept or decline an order.

An order confirmation indicates that we have received your order; it does not necessarily guarantee that every product in the order will remain available.

We may cancel or refuse an order when necessary, including where:

A product is unavailable;

There is an obvious pricing or product-information error;

We reasonably suspect fraudulent or unauthorized activity;

The order cannot be fulfilled; or

Required information cannot be verified.

If we cancel an order after payment has been received, we will provide an appropriate refund.

5. Pricing

All prices displayed on our website are in US dollars (USD) unless otherwise stated.

Prices may change without notice before an order is placed.

Once an order has been accepted, we will generally charge the price displayed at the time the order was placed, subject to corrections required for obvious pricing or technical errors.

Applicable taxes, duties, or other charges may apply depending on the destination and applicable laws.

6. Payment

Payment must be successfully authorized before an order can be processed.

Payments are processed through Shopify and/or third-party payment processors.

We do not store complete payment-card information on our own systems.

By submitting payment information, you represent that you are authorized to use the payment method provided.

7. Shipping and Delivery

We currently offer shipping to the United States, Canada, the United Kingdom, the European Union, Australia, and New Zealand.

Standard shipping is free to the United States.

A flat-rate shipping charge of $15 USD applies to orders shipped to our other active markets, unless a different rate is displayed at checkout.

The estimated delivery timeframe for standard shipping is 5–10 business days.

Delivery estimates are not guaranteed delivery dates and may be affected by carrier delays, customs processing, weather, holidays, transportation disruptions, and other circumstances outside our reasonable control.

For additional information, please review our Shipping Policy.

If we become aware that an order cannot be shipped within the applicable promised timeframe, we will provide the customer with the appropriate options required by applicable law.

8. Returns, Refunds, and Cancellations

Returns, refunds, and cancellations are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

Nothing in these Terms of Service limits consumer rights that cannot lawfully be excluded under applicable law.

9. Intellectual Property

The website, including its text, graphics, logos, product descriptions, photographs, designs, branding, and other content, is owned by or licensed to RetroWave Audio unless otherwise stated.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

10. User Conduct

You agree not to use our website for unlawful purposes or in a way that could damage, disable, overburden, or interfere with the operation of our website.

You must not attempt to gain unauthorized access to our website, accounts, systems, or data.

You must not use our website to submit fraudulent orders, payment information, or personal information belonging to another person without authorization.

11. Third-Party Services

Our website may use third-party services, applications, payment processors, analytics services, advertising platforms, shipping providers, fulfillment providers, or other third-party technologies.

Your use of third-party services may also be subject to the terms and privacy policies of those providers.

We are not responsible for the independent policies, practices, availability, or performance of third-party services.

12. Accuracy of Website Information

We reserve the right to correct typographical errors, inaccuracies, omissions, or outdated information on our website at any time.

This includes product descriptions, prices, availability, promotions, and other information.

We may update or remove information without prior notice.

13. Disclaimer

To the extent permitted by applicable law, our website and its content are provided on an "as available" basis.

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

Product performance may vary depending on the vehicle, installation, electrical system, connected devices, usage conditions, and other factors outside our control.

Nothing in these Terms of Service excludes or limits warranties, guarantees, or consumer rights that cannot lawfully be excluded or limited.

14. Limitation of Liability

To the maximum extent permitted by applicable law, RetroWave Audio will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

This includes losses arising from improper installation, vehicle modification, misuse, incompatibility, or failure to follow applicable installation instructions, except where such limitation is not permitted by law.

Nothing in these Terms of Service limits liability that cannot legally be limited or excluded.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless RetroWave Audio and its applicable owners, officers, employees, contractors, and service providers from claims, losses, liabilities, and expenses arising from your unlawful use of the website, violation of these Terms of Service, or misuse of our products.

This provision does not apply to the extent that the claim results from our own unlawful conduct or liability that cannot legally be transferred to you.

16. Privacy

Our collection and use of personal information is described in our Privacy Policy.

By using our website, you acknowledge that your information may be processed as described in that policy.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or legal requirements.

When we make changes, we will update the "Last updated" date at the beginning of these Terms.

Your continued use of the website after changes are posted constitutes acceptance of the updated terms to the extent permitted by applicable law.

18. Governing Law

These Terms of Service are governed by the laws applicable to our business and the applicable laws of the jurisdiction in which our business operates, without limiting any mandatory consumer protections that apply to customers in their place of residence.

19. Contact

If you have questions about these Terms of Service, our products, an order, or our website, please contact:

RetroWave Audio

Email: retrowaveaudioshop@gmail.com